Have you ever had a minor miscommunication with a customer spiral into a major rift?
We don’t know a single business owner who hasn’t experienced this at some point. It’s a huge headache and difficult to avoid, but that doesn’t mean it has to be inevitable. In fact, we’re about to show you how AppDingo can dramatically reduce the chances of communication mishaps and other common customer service issues like this.
So, without further ado, let’s take a look.
1. You Get 100% Oversight of Team Communications
This scenario might sound familiar:
You go online and see that an angry customer left you a bad review. It says something along the lines of, “I texted the contractor and told him I wasn’t happy with his work, so he told me he would come back the next day and rip out the weeds in my plant beds for free. But when his crew showed up, he told me he was going to charge me for two hours of labor.”
You read their review and think, That doesn’t sound right.
But you have no idea what your employee actually told this customer, since they were messaging each other privately. You were out of the loop, and now it’s your employee’s word against your customer’s. How are you supposed to make things right?
Now, if you had been using AppDingo’s messaging platform, you would have been able to see all communications between your team member and that customer. So, even if you hadn’t caught the miscommunication as soon as it happened, you still would have been able to check the record, resolve the issue with the customer, and help your employee avoid similar missteps in the future.
2. Anyone on Your Team Can Respond
As the business owner, when you’re configuring your AppDingo settings, you’ll be able to specify which team members have the ability to answer incoming calls.
You can select an unlimited number of people to give answering privileges to. It no longer has to fall solely on your shoulders, which means you won’t have to miss out on new business because you were busy at another job. It also means you won’t have to keep someone manning the office phone all day.
This applies to incoming emails and texts, too.
Customers will love it, too, because they’ll be able to talk directly to the technician or contractor assigned to their job (if it’s not you). Any questions about the work being done can be answered directly by the person who is doing it. It makes life easier for everyone.
3. You Provide a Faster Response Time
Since multiple people will be able to answer phone calls, emails, and text messages, you will quickly become the fastest-responding company in town.
No more lost opportunities because the customer moved on while waiting for you to call them back. No more customers feeling left in the dark because they couldn’t get a hold of you about their upcoming appointment.
Instead, your prompt responsiveness will make customers confident that they’re in good hands.
For most people, this feeling—that they’ve found a reliable, upstanding company—will clinch their decision to hire you.
